Frequently Asked Questions
Shop with us
We are now operating a Click and Collect service. Just select "Pick Up" at the checkout. Once your order is ready we will send you a notification with a collection time. Please. Do not visit the store until you have been contacted with a collection time. If you have not received a collection time within 24 hours of placing your order please contact us.
We currently have one standard shipping which is £2.95 or Free when you spend £30 or more (Mainland UK only). Isle of Man, Northern Ireland standard shipping is £5.95 or Free when you spend £30 or more.
Providing your item is in stock we aim to dispatch all items within 2 working days of reciving your order (most orders are dispatched next day) the courier we use estimates delivery within 2 - 4 working days. If you have placed an order for Click & Collect you will recive a notification when your order is ready for collection this is within 1 working day of your order but can sometimes be the same day. Please note that any orders placed Friday, Saturday,Sunday will not be dispatched until the next Monday
If you have placed an order online please contact us to arrange your exchange/return. Please see our returns/exchange policy for more details.
unfortunatley we only offer shipping to the UK
Refunds can be requested within 14 days of the date of despatch, and exchanged within 30 days from the date of despatch. If you choose to exchange your item outside of the 14 day refund policy, a refund will not be offered for the exchanged item unless the product is faulty.
Please note, orders can only be refunded once received back at our store and has been returned in the same condition it was sent out with any seals still in tact.
Unfortunately we cannot accept returns of earrings if the packaging has been opened. This is for hygiene reasons and doesn't affect your statutory rights. We cannot accept items that have been engraved, personalised or altered.
Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact us.
Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.
Please contact us on 01495 229000 if you need to return or exchange an item.
We currenlty accept the following payment providers. Visa, Mastercard, American Express,Paypal, Google Pay & Apple Pay.