Last Shipping Dates for Christmas / Click & Collect
Unfortunately we are unable to guarantee delivery for Christmas for any items ordered after the 15th of December(please note any delays in shipping are out of our control and are the responisbility of the courier).
We will continue to dispatch items as normal after this date but please bear in mind that they may not arrive in time for Christmas.
Click & Collect
This will be available up until 11:30 on Christmas Eve, and for collection by 13:00 on Christmas Eve.
We are currently experiencing delays with shipping due to industrial action by Royal Mail and an increased volume of orders.
We apologise for the delay and appreciate your patience while we work to get your order to you as quickly and safely as possible.
If it has been 14 days since your order was placed please contact us via the online form.
Click & Collect?
We are now operating a Click and Collect service. Just select "Pick Up" at the checkout. Once your order is ready we will send you a notification with a collection time. Please. Do not visit the store until you have been contacted with a collection time. If you have not received a collection time within 24 hours of placing your order please contact us
What Shipping Methods Are Available?
We currently have, standard shipping fee of £3.95 or Free when you spend £35* or more (Mainland UK only).
Isle of Man, Northern Ireland standard shipping is £5.95 or Free when you spend £35* or more.
*Excludes heavy, Large & Fragile items. A £9.99 shipping fee will be applied to the order if it contains any of these items.
Do you ship internationally?
Unfortunatley we only offer shipping to the UK
What payment methods are accepted?
We currenlty accept the following payment providers. Visa, Mastercard, American Express,Paypal, Google Pay, Apple Pay & Klarna
Refunds can be requested within 14 days of the date of despatch, and exchanged within 30 days from the date of despatch. If you choose to exchange your item outside of the 14 day refund policy, a refund will not be offered for the exchanged item unless the product is faulty.
Please note, orders can only be refunded once received back at our store and has been returned in the same condition it was sent out with any seals still in tact.
Unfortunately we cannot accept returns of earrings if the packaging has been opened. This is for hygiene reasons and doesn't affect your statutory rights. We cannot accept items that have been engraved, personalised or altered.
Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact us.
Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.
Please contact us on email@example.com if you need to return or exchange an item.
Heavy, Large & Fragile items
Any order that contains a Heavy, Large & Fragile item will be subject to a delivey fee of £9.99